Privacy Policy

Kontakt Digital, operating as RawPawIQ ("we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services at rawpawiq.com (the "Service").

By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our Service.

Account Information

When you create an account, we collect:

• Email address
• Password (stored securely as a hash, never in plain text)
• Account preferences and settings

Dog Profile Information

To provide personalized nutrition recommendations, we collect:

• Dog name
• Date of birth / age
• Weight
• Breed (optional)
• Lifestage (puppy, adult, pregnant, lactating)
• Activity level

Recipe and Usage Data

We collect information about your use of our Service:

• Saved meal plans and recipes
• Ingredient selections and quantities
• Pages visited and features used
• Device information and browser type
• IP address (for security and analytics)

Payment Information

If you subscribe to our paid services, payment information is collected and processed directly by our payment processor, Stripe. We do not store your full credit card number on our servers. We receive only:

• Last four digits of your card
• Card type and expiration date
• Billing address
• Transaction history

We use the information we collect to:

• Provide our Service: Calculate nutritional requirements, generate meal plans, and deliver personalized recommendations for your dogs
• Manage your account: Create and maintain your account, authenticate your identity, and provide customer support
• Process payments: Handle subscription billing and maintain transaction records
• Improve our Service: Analyze usage patterns to enhance features and user experience
• Communicate with you: Send service updates, respond to inquiries, and provide support
• Ensure security: Detect and prevent fraud, abuse, and unauthorized access
• Comply with legal obligations: Meet regulatory requirements and respond to legal requests

We use the following third-party services to operate our platform:

We use cookies and similar technologies to operate our Service. These are primarily essential cookies required for authentication and security.

Types of Cookies We Use

• Essential Cookies: Required for authentication, session management, and security. These cannot be disabled.
• Functional Cookies: Remember your preferences and settings to improve your experience.

We do not use advertising or tracking cookies. For more details, see our Cookie Policy.

We retain your personal information for as long as your account is active or as needed to provide you with our Service.

• Active accounts: Data is retained while your account remains active
• Account deletion: Upon request, we delete your personal data within 30 days
• Backup retention: Backup copies may be retained for up to 90 days for disaster recovery
• Legal requirements: Some data may be retained longer if required by law

To request deletion of your account and data, please contact us at inbox@rawpawiq.com.

Depending on your location, you may have the following rights:

All Users

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Export your data in a portable format
• Withdraw consent where applicable

Canadian Residents (PIPEDA)

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to access, correct, and challenge the accuracy of your personal information.

European Union Residents (GDPR)

If you are in the EU/EEA, you have additional rights under the General Data Protection Regulation, including the right to data portability, the right to restrict processing, and the right to object to processing.

California Residents (CCPA)

California residents have the right to know what personal information is collected, request deletion, and opt-out of the sale of personal information. We do not sell personal information.

Our Service is intended for users who are at least 13 years of age. Users between 13 and 18 years of age may use the Service with parental or guardian consent.

We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information.

If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us at inbox@rawpawiq.com.

We are based in Canada, and your information may be processed and stored in Canada and other countries where our service providers operate (including the United States).

When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information, including:

• Standard contractual clauses approved by relevant authorities
• Data processing agreements with our service providers
• Compliance with applicable data protection frameworks

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

• All data transmitted via HTTPS encryption
• Passwords stored using secure hashing algorithms
• Row-level security (RLS) on database tables
• Regular security audits and updates
• Access controls limiting employee access to data

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

For significant changes, we will provide additional notice (such as an email notification or a prominent notice on our Service) prior to the change becoming effective.

We encourage you to review this Privacy Policy periodically for any changes.

If you have any questions about this Privacy Policy or our data practices, please contact us: